Fritschi – we’re here for you
We have compiled the answers to the most frequently asked questions of our customers and added other useful information. We have an extensive network of trained professionals available on site for consultation, adapt and to set bindings, handle any repairs that may be necessary plus assistance with warranty claims. Please use the contact form to request further information.
I need low DIN settings. Which is the right binding for me?
Fritschi bindings have a very reliable release, even with settings in the lower range. For DIN settings below 4 we recommend the Scout 11 and as pin binding the Xenic 7 with DIN setting range 3 – 7.
Can I adjust the DIN settings myself?
We recommend having the DIN settings adjusted by a trained professional who can check the release settings of the binding with a test instrument.
What DIN settings do my bindings require?
The DIN settings define the force at which the binding is supposed to release. It is determined according to DIN ISO shown in this table and based on the skier’s weight, height, the length of the boot’s sole and the type of skier you are. We recommend having the settings adjusted and checked by a trained professional.
What do I do if the binding does not release when it should?
The binding releases only under the effect of the selected force. If you repeatedly feel that the binding should have released, it is necessary to check whether the DIN settings have been correctly determined. We recommend that you gradually reduce the settings after having them checked by a professional. The setting with +/- a DIN value is within the tolerance range according to DIN/ISO. Settings beyond that or for values above 10 are in the respnsibility of the user.
What do I do if the binding releases when it shouldn’t?
The binding releases only under the effect of the selected force. If you repeatedly feel that the binding should not have released, it is necessary to check whether the DIN settings have been correctly determined. We recommend that you gradually increase the settings after having them checked by a professional. The setting with +/- a DIN value is within the tolerance range according to DIN/ISO. Settings beyond that or for values above 10 are in the respnsibility of the user..
At which spots has the binding to be greased and wtih which grease?
There is natural abrasion on moving parts. Therefore, they have to be greased with a water-repellent and cold-resistant grease (-30° C).
If you can’t reach certain moving parts, this is due to a closed system and the grease which was put on the binding mounting doesn’t get off.
After greasing remove the excessive grease with a damp cloth.
How do I care for my bindings?
Regular care and proper storage as well as an annual inspection of the binding by a trained professional ensure a reliable function and a long service life.
How long can I use my bindings?
The lifespan depends on the intensity and frequency of use. This is why we recommend to have the equipment checked by a specialized dealer every year before the winter season begins, regardless of how old the equipment is. Because of the general wear and tear and for safety reasons, the bindings should not be used for more than 10 years.
How should my bindings be stored during the summer?
To relieve the spring, close the automatic heel unit. The moving parts and sliding surfaces can be greased with a commercially available lubricant.
To ensure optimal function and safety, Fritschi recommends to have the bindings checked and adjusted, if necessary, by a specialized dealer every year before the winter season begins.
When do the settings have to be checked?
To ensure optimal function and safety, Fritschi recommends to have the bindings checked and adjusted, if necessary, by a specialized dealer every year before the winter season begins.
If you have new boots or if your weight has changed, the bindings have to be readjusted, i.e. the DIN settings have to be changed.
How do I adjust the bindings to my boots?
To ensure optimal function and safety, Fritschi recommends to have a specialized dealer mount the bindings, adjust them to the boots and change the DIN settings.
Are bindings and crampons available directly from Fritschi?
We do not have a direct sales channel. For the best possible service and competent advice, an extensive network of Fritschi-trained specialized dealers is available on site.
I bought my bindings online. Where can I have them mounted?
By one of Fritschi’s trained specialized dealers. In addition to compatibility with the boot, proper mounting, adjustment and settings are required for an optimal function. Professional mounting is also required for warranty claims and product liability. These services may be subject to charge.
Where can I get a drilling template to mount the bindings
For safety reasons, we do not provide drilling templates to private individuals. To ensure optimal function, compatibility with the boot and to meet the warranty requirements, we recommend having the binding mounted, adjusted to the boot and set by a trained specialized dealer.To ensure optimal function, compatibility with the boot and to meet the warranty requirements, we recommend having the binding mounted, adjusted to the boot and set by a trained specialized dealer.
The binding is defective. What do I do?
Contact a trained specialized dealer who will be pleased to obtain the replacement parts, handle the repair and even process the warranty claim, if necessary.
Can I still get replacement parts for my old bindings?
Replacement parts are available for approx. 8 years after the last season the bindings were sold. Please send us pictures of your binding that clearly show the defect and the model.
We’re happy to help. Contact.
How do I minimize potential defects?
Regular care and an annual inspection by a professional reduce the risk of a defect to a minimum.
Where can I buy replacement parts?
To ensure optimal function and safety, all repairs are coordinated and completed by a specialized dealer.
If your specialized dealer is unable to help, please contact the Fritschi representative for your country (distributor).
What are the advantages of registering my bindings?
The registration extends the warranty period of your Fritschi bindings by one year to three years. The necessary serial numbers are provided in the user manual.
How long is the warranty period?
The warranty period is two years. Instructions and conditions are provided in the Warranty Certificate section of your user manual.
If you register your bindings the warranty period will be extended by one year. For the necessary serial numbers, please see the instruction manual or, in case of Alubar models, the bottom of the automatic heel unit.
Compatibility of ski boots
Boot, binding and ski form a system which functions optimally when all components are adjusted to each other in accordance with the range of use.
Basically all models with inserts and an adequate retaining edge to hold the boot on the heel are compatible according to the list.
Fritschi recommends in any event to have a trained professional check the compatibility with the 4-point-check.
Can boots with Grip-Walk soles be used for Tecton?
Yes, basically all models with inserts and an adequate retaining edge to hold the boot on the heel are compatible according to the list. Boots with Grip-Walk soles can be used, provided that they satisfy these criteria.
Fritschi recommends in any event to have a trained professional check the compatibility with the 4-point-check.
What do I do if I cannot step into the Tecton in front?
Check whether the sole of the boot and the inserts are free of ice and snow.
Caution: Never chip off ice or snow on the front jaw as this could damage the binding.
Tip: After stepping in, move the boot up and down two or three times to push any remaining snow and ice out of the inserts.
How do I step into the Tecton in back without effort?
The heel jaw of the Tecton is designed for an easy step-in. Another safety aspect in difficult terrain.
What do I have to do if I can’t step out of the binding in front?
Open the automatic heel unit, as shown in the video, to prevent any contact pressure acting on the system. Then open in front. If this happens frequently, have the compatibility between boot and binding checked by a trained specialized dealer.
I am unable to set my Tecton to the walk mode in the back. What now?
Check if any snow has accumulated under the automatic heel unit. In this case, it would not be possible to switch to the WALK mode.
After a lateral release, the pin lever of the Tecton remains extended. How do I reset it to the home position?
After a lateral release, first push the pin lever upward by hand and the system will automatically return to the home position. Then you can open the binding to step in
Can a new boot be adjusted if the Tecton has already been mounted?
Yes, the heel unit of the Tecton can be moved back or forward by 12.5 mm from the middle. We recommend to have the boot adjusted by a trained professional.
Caution: Because of the difference in the length of the boot’s sole, the DIN value must be recalculated and reset to ensure a reliable release.
Is the Tecton TÜV-certified?
Many boots with inserts for pin bindings do not meet the standards. Quality and safety are priorities for Fritschi and therefore, the company has established a comprehensive and very sophisticated test system.
All models are tested according to the DIN/ISO standard 13992 for ski touring bindings.
The settings can be checked by a specialized dealer with a test instrument for bindings. Production and work processes are periodically inspected by TÜV.
Is the release of the Tecton blocked when climbing uphill?
No, but the lateral release is significantly inhibited. In climbing, the boot will be released in an emergency if substantial force is applied.
Can the release of the Tecton be blocked at the toe for downhill skiing?
No, the release can’t deliberately be blocked. The Tecton always offers a secure support and with the high elasticity for the boot the risk of a pre-release is reduced to a minimum, just as with alpine bindings.
Blocking the release function of a binding for downhill skiing may cause significant injuries.
At which spots has the Tecton to be greased?
Lubricate the Tecton at the toe unit the carriage, at the heel the heel plate ski brake and the heel according to the videos.
We recommend having the lubrification made by a trained professional dealer during the annual binding check.
What do I do if the ski stopper does not fully open?
Check whether the ski stopper touches the edge of the ski. If so, it has to be replaced with a wider stopper.
If the ski stopper is wide enough, lightly lubricate it at the contact points with the step plate, as shown in the video.
Which crampon should be used with the Tecton?
The Traxion crampon. It also fits the Vipec Evo and is easy to use.
What do I do if the crampon cannot be removed from the Tecton?
Knock out and remove snow or ice according to the Video.
Boot, binding and ski form a system which functions optimally when all components are adjusted to each other in accordance with the range of use.
Basically all models with inserts according to the list of compatible boots can be used. The few exceptions are also listed.
Fritschi recommends in any event to have a trained professional check the compatibility with the 4-point-check.
Can boots with Grip-Walk soles be used with the Vipec Evo?
Basically all models with inserts according to the list of compatible boots can be used, even if they have Grip-Walk soles.
Fritschi recommends in any event to have a trained professional check the compatibility with the 4-point-check.
What do I do if I can’t step into the Vipec Evo at the toe?
Check whether the sole of the boot and the inserts are free of ice and snow.
Caution: Never chip off ice or snow on the front jaw as this could damage the binding.
Tip: After stepping in, move the boot up and down two or three times to push any remaining snow and ice out of the inserts.
What do I have to do if I can’t step out of the binding at the toe?
Remove the snow from the binding, especially under the Easy Switch Toe, as shown in the video.
After a lateral release, the pin lever of the Vipec Evo remains extended. How do I reset it to the home position?
After a lateral release, first push the pin lever upward by hand and the system will automatically return to the home position. Then you can open the binding to step in.
Can a new boot be adjusted if the Vipec Evo has already been mounted?
Yes, the heel jaw of the Vipec Evo can be moved backward or forward by 12.5 mm from the middle. We recommend to have the boot adjusted by a trained professional.
Caution: Because of the difference in the length of the boot’s sole, the DIN value must be recalculated and reset to ensure a reliable release.
Is the Vipec Evo TÜV-certified?
Many boots with inserts for pin bindings do not meet the standards. Quality and safety are priorities for Fritschi and therefore, the company has established a comprehensive and very sophisticated test system.
All models are tested according to the DIN/ISO standard 13992 for ski touring bindings.
The settings can be checked by a specialized retailer with a test instrument for bindings. Production and work processes are periodically inspected by TÜV.
Is the release of the Vipec Evo blocked when climbing uphill?
No, but the lateral release is significantly inhibited. In climbing, the boot will be released in an emergency if substantial force is applied.
Can the release of the Vipec Evo be blocked at the toe for downhill skiing?
No, the release can’t be deliberately blocked. The Vipec Evo always offers a secure support and with the high elasticity for the boot the risk of a pre-release is reduced to a minimum, just as with alpine bindings.
Blocking the release function of a binding for downhill skiing may cause significant injuries.
At which spots has the Vipec Evo to be greased?
Lubricate the Vipec Evo at the toe unit the carriage, at the heel the heel plate ski brake and the Comfort Levers 1&2 according to the videos.
We recommend having the lubrification made by a trained professional dealer during the annual binding check.
Which crampon should be used with the Vipec Evo?
The Traxion crampon. It also fits the Tecton and is easy to use.
What do I do if the crampon cannot be removed from the Vipec Evo?
Knock out and remove snow or ice according to the Video.
What do I do if the ski stopper does not fully open?
Check whether the ski stopper touches the edge of the ski. If so, it has to be replaced with a wider stopper. If the ski stopper is wide enough, lightly lubricate it at the contact points, as shown in the video.
Which ski boots are compatible with the Xenic?
Boot, binding and ski form a system which functions optimally when all components are adjusted to each other in accordance with the range of use.
Basically all models with inserts according to the list of compatible boots can be used. The few exceptions are also listed.
Fritschi recommends in any event to have a trained professional check the compatibility with the 4-point-check.
Can boots with Grip-Walk soles be used with the Xenic?
Basically all models with inserts according to the list of compatible boots can be used, even if they have Grip-Walk soles.
Fritschi recommends in any event to have a trained professional check the compatibility with the 4-point-check.
What do I do if I can’t step into the Xenic at the toe?
Check whether the sole of the boot and the inserts are free of ice and snow.
Caution: Never chip off ice or snow on the front jaw as this could damage the binding.
Tip: After stepping in, move the boot up and down two or three times to push any remaining snow and ice out of the inserts.
What do I do if I can’t step out of the Xenic at the toe?
As shown in the video, first clean the snow out of the automatic front unit and make sure that the tip of your toe does not depress the step-in trigger when you push down the Easy Switch Toe.
After using the walk mode, I am unable to step out at the toe. What do I do?
Remove the snow around the release lever, as shown in the video, so that it can be freely moved.
How do I properly switch the Xenic from downhill to walk mode?
Move the climbing aid backward and use it as a lever to turn the heel by 180°. Do not push the stopper downward because it automatically locks with the first step
The stopper doesn’t stay down when I change from ski to walk position. What do I do?
When you change from the ski to the walk position at the heel, it is important to do it in two steps:
1 Turn the heel and use the climbing aid as a lever (do not touch the ski stopper)
2 Ski stopper locks automatically when you take the first step
Can a new boot be adjusted if the Xenic has already been mounted?
Yes, the heel jaw of the Xenic can be moved backward or forward by 12.5 mm from the middle. We recommend to have the boot adjusted by a trained professional.
Caution: Because of the difference in the length of the boot’s sole, the DIN value must be recalculated and reset to ensure a reliable release.
What can I do if the boot does not have enough of a walking angle with the Xenic?
In this unusual case, the red bow is removable to position the boot when you step in.
Fritschi recommends in any event to have it removed by a trained professional and have the compatibility checked according to the 4-point check.
Is the Xenic TÜV-certified?
At the current time, there is no corresponding standard for pin bindings. Quality and safety are priorities for Fritschi and therefore, the company has established a comprehensive and very sophisticated test system.
All models are tested according to the DIN/ISO standard 13992 for ski touring bindings.
The settings can be checked by a specialized dealer with a test instrument for bindings. Production and work processes are periodically inspected by TÜV.
Can the front release of the Xenic be blocked?
When climbing uphill the Xenic is blocked at the toe as are all pin bindings with lateral release in the heel.
Going downhill the Xenic provides secure support and will not release until the set force is reached. An impact from below can’t open the front binding system. It does not have to be blocked.
Blocking the release function of a binding for downhill skiing may cause considerable injuries.
At which spots has the Xenic to be greased?
Lubricate the Xenic at the heel the heel plate ski brake, the Comfort Lever and the tower according to the videos.
We recommend having the lubrification made by a trained professional dealer during the annual binding check.
Can I use the Xenic without a ski stopper?
For safety reasons we recommend using a ski stopper. Safety straps are available as accessories. They should be mounted by a trained professional.
Since ski touring boots do not have a secure receptacle for safety straps, we recommend using the safety strap in combination with a ski stopper.
What do I do if the ski stopper does not fully open?
Check whether the ski stopper touches the edge of the ski. If so, it has to be replaced with a wider stopper. If the ski stopper is wide enough, lightly lubricate it at the contact points, as shown in the video.
Which crampon should be used with the Xenic?
The Xenic crampon. It is precisely adjusted to the Xenic and is easy to use. Other brands of crampons with a similar operating method may possibly be used.
What ski boots should be used with the Scout?
The Scout is compatible with ski boots according to DIN ISO 9523 for touring ski boots and DIN ISO 5355 for alpine ski boots. Fritschi recommends having the compatibility checked by a trained specialist in any case.
Can the Scout be used with alpine ski boots for children?
Alpine boots for children are compatible with the Scout only when you see the letter A on the sole of the boot (approx. from Mondo 22.0 on). This means that the boot was built in accordance with DIN ISO 5355 (alpine boots for adults). If you see the letter C, they are not compatible.
What size of the Scout do I choose for my boot?
The length of the boot’s sole is what determines the choice. For an optimal standing position on the ski, the smallest possible binding size should be selected.
Size SM: Boot sole 260 – 315 mm
Size ML: Bott sole 285 – 340 mm
Size XL: Boot sole 330 – 370 mm
Is the Scout TÜV-certified?
Yes, it meets the DIN ISO standards 13992 and 9462 for touring and alpine bindings and for touring ski boots according to DIN ISO 9523 and alpine ski boots according to DIN ISO 5355.
Can I use the Scout without a ski stopper?
Yes, instead of a ski stopper you can use the easy to mount safety strap from our available accessories. We recommend using all bindings with at least one safety device.
How do I correctly activate/deactivate the Axion crampons?
Make sure that you activate it in the first walk level, as shown in the video. Position the tip of the ski pole on the retaining edge of the blade. Lightly tap the top of the ski pole with your hand to release the hold. The blade can then be turned backwards with the basket of the ski pole. The function is not ensured until the binding is lowered to the ski and the blade audibly snaps in.
The crampons have to be mounted in order to be activated or deactivated.
Can I ski downhill with crampons mounted but deactivated?
For downhill skiing, it is necessary to remove the crampons. Otherwise the bindings are unable to release laterally.
