Fritschi – we’re here for you
We have compiled the answers to the most frequently asked questions of our customers and added other useful information. We have an extensive network of trained professionals available on site for consultation, adapt and to set bindings, handle any repairs that may be necessary plus assistance with warranty claims. Please use the contact form to request further information.
I need low DIN settings. Which is the right binding for me?
Fritschi bindings have a very reliable release, even with settings in the lower range. For DIN settings below 4 we recommend the Scout 11.
Can I adjust the DIN settings myself?
We recommend having the DIN settings adjusted by a trained professional who can check the release settings of the binding with a test instrument. Table of DIN settings
What DIN settings do my bindings require?
The DIN settings define the force at which the binding is supposed to release. It is determined according to DIN ISO shown in this table and based on the skier’s weight, height, the length of the boot’s sole and the type of skier you are. We recommend having the settings adjusted and checked by a trained professional.
What do I do if the binding does not release when it should?
The binding releases only under the effect of the selected force. If you repeatedly feel that the binding should have released, it is necessary to check whether the DIN settings have been correctly determined. We recommend that you gradually reduce the settings after having them checked by a professional. The setting with +/- a DIN value is within the tolerance range according to DIN/ISO. Settings beyond that or for values above 10 are in the respnsibility of the user.
What do I do if the binding releases when it shouldn’t?
The binding releases only under the effect of the selected force. If you repeatedly feel that the binding should not have released, it is necessary to check whether the DIN settings have been correctly determined. We recommend that you gradually increase the settings after having them checked by a professional. The setting with +/- a DIN value is within the tolerance range according to DIN/ISO. Settings beyond that or for values above 10 are in the respnsibility of the user..
How do I care for my bindings?
Regular care and proper storage as well as an annual inspection of the binding by a trained professional ensure a reliable function and a long service life.
How long can I use my bindings?
The lifespan depends on the intensity and frequency of use. This is why we recommend to have the equipment checked by a specialized dealer every year before the winter season begins, regardless of how old the equipment is. Because of the general wear and tear and for safety reasons, the bindings should not be used for more than 10 years.
How should my bindings be stored during the summer?
To relieve the spring, close the automatic heel unit. The moving parts and sliding surfaces can be greased with a commercially available lubricant.
To ensure optimal function and safety, Fritschi recommends to have the bindings checked and adjusted, if necessary, by a specialized dealer every year before the winter season begins.
When do the settings have to be checked?
To ensure optimal function and safety, Fritschi recommends to have the bindings checked and adjusted, if necessary, by a specialized dealer every year before the winter season begins.
If you have new boots or if your weight has changed, the bindings have to be readjusted, i.e. the DIN settings have to be changed.
How do I adjust the bindings to my boots?
To ensure optimal function and safety, Fritschi recommends to have a specialized dealer mount the bindings, adjust them to the boots and change the DIN settings.
Are bindings and crampons available directly from Fritschi?
We do not have a direct sales channel. For the best possible service and competent advice, an extensive network of Fritschi-trained specialized dealers is available on site.
I bought my bindings online. Where can I have them mounted?
By one of Fritschi’s trained specialized dealers. In addition to compatibility with the boot, proper mounting, adjustment and settings are required for an optimal function. Professional mounting is also required for warranty claims and product liability. These services may be subject to charge.
Where can I get a drilling template to mount the bindings
For safety reasons, we do not provide drilling templates to private individuals. To ensure optimal function, compatibility with the boot and to meet the warranty requirements, we recommend having the binding mounted, adjusted to the boot and set by a trained specialized dealer.To ensure optimal function, compatibility with the boot and to meet the warranty requirements, we recommend having the binding mounted, adjusted to the boot and set by a trained specialized dealer.
The binding is defective. What do I do?
Contact a trained specialized dealer who will be pleased to obtain the replacement parts, handle the repair and even process the warranty claim, if necessary.
Can I still get replacement parts for my old bindings?
Replacement parts are available for approx. 8 years after the last season the bindings were sold. Please send us pictures of your binding that clearly show the defect and the model.
We’re happy to help. Contact.
How do I minimize potential defects?
Regular care and an annual inspection by a professional reduce the risk of a defect to a minimum.
Where can I buy replacement parts?
To ensure optimal function and safety, all repairs are coordinated and completed by a specialized dealer.
If your specialized dealer is unable to help, please contact the Fritschi representative for your country (distributor).
What are the advantages of registering my bindings?
The registration extends the warranty period of your Fritschi bindings by one year to three years. The necessary serial numbers are provided in the user manual.
How long is the warranty period?
The warranty period is two years. Instructions and conditions are provided in the Warranty Certificate section of your user manual.
If you register your bindings the warranty period will be extended by one year. For the necessary serial numbers, please see the instruction manual or, in case of Alubar models, the bottom of the automatic heel unit.